Say & Sway Terms of Service

Last updated: 28 October 2026

These terms are an agreement between you and Marta Teresa Pin (ABN 61 791 251 003), who operates Say & Sway ("Say & Sway", "we", "us"). They cover your use of the Say & Sway website and app, our "service". By creating an account or using the service, you agree to these terms. If you use Say & Sway for a business, you confirm you're allowed to accept these terms for that business.

1. What Say & Sway does

Say & Sway helps you plan, film, edit and post short videos for your brand. It includes:

• Brand Brain interviews and documents
• research on public social media accounts you choose
• ideas, hooks, scripts and captions
• a teleprompter and recording studio
• one-tap video editing with brand styles
• related tools

We keep improving the service. Features may change, be added or be removed.

2. Your account

• You must be 18 or older to use Say & Sway.
• Give us accurate details and keep your login private. You're responsible for what happens in your account.
• One account is for one person and one brand. Don't share logins or resell access. If you manage several brands, ask us about a multi-brand plan.
• Tell us straight away at hello@sayandsway.com if you think someone else has used your account.

3. Plans, free trials and payment

• Plans: we offer a free plan and paid plans. Each plan's features and monthly limits are shown on our pricing page.
• Our reseller: our order process is run by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. It handles payments, taxes, invoices, customer service for billing, and returns.
• Renewal: paid plans renew automatically, monthly or yearly, until you cancel.
• Free trials: a free trial may ask for a card. We remind you before the first charge, and you won't be charged if you cancel before the trial ends.
• Price changes: we'll give you at least 30 days' notice of any price change for your plan. Founding-member prices stay as promised for as long as your subscription stays active.
• Tax: prices may include or add taxes such as GST or VAT, as shown at checkout.

4. Cancelling, pausing and refunds

• You can cancel or pause anytime in your account or through your Paddle receipt.
• When you cancel, you keep access until the end of the period you've paid for.
• Refunds follow our Refund Policy.

5. Fair use and plan limits

To keep Say & Sway fast, fair and affordable for everyone:

• Monthly limits: each plan has limits, for example finished videos, research runs, AI messages, upload length and upload size. Unused allowances don't carry over to the next month.
• When you reach a limit, you can wait for your allowance to renew, add a video pack, or upgrade.
• Not allowed:
  • automated or scripted use
  • account sharing
  • reselling
  • deliberately working around limits
  • any use that puts unusual strain on the service
• What we may do: we may slow down, pause or limit an account that breaks these rules. Where we reasonably can, we'll contact you first.

6. Your content

• You own your content. That covers everything you upload or create in Say & Sway: your videos, recordings, voice, answers, scripts, captions and brand documents.
• Permission you give us: you allow us to host, store, copy, process, transcribe, edit, render and display your content, only so we can run the service for you. This includes sending it to the service providers listed in our Privacy Policy. This permission ends when you delete the content or your account, except for copies we have to keep by law or that are briefly held in backups.
• You're responsible for what you upload. You need the rights and permissions for it. That means permission from people who appear in your videos, and the rights to any logos, images, music or other material you add.
• Don't upload anything illegal or harmful, or anything you're not allowed to share.

7. AI-assisted features

• How it works: Say & Sway uses automated tools, including third-party AI models, to suggest ideas, write scripts and captions, summarise research and edit videos.
• Check before you post. Generated content can contain mistakes. It can also be similar to content made for others, or not suit your situation. Check everything before you publish it, especially facts, claims, prices, health or financial statements, and testimonials.
• What you post is your responsibility, including following advertising rules and each platform's rules.
• No AI training. We don't use your content to train AI models.

8. Research and third-party platforms

AI twin

• Use only your own face and voice, with your recorded consent. Never create a twin of someone else.

• You're responsible for what your twin says. Review every twin video before posting.

• Label AI-generated content where platforms require it.

• We can suspend twin use if it is misused.

• Public posts only: the research feature looks at public posts from accounts you choose and turns them into insights for you.

• Use research for inspiration, not to copy other people's work. Don't use it to harass anyone or to collect personal information.

• Not affiliated: Say & Sway is not affiliated with or endorsed by Instagram, Meta, TikTok, ByteDance, LinkedIn or any other platform. You're responsible for following each platform's terms when you post.

• Availability: we may change or limit research features if a platform's rules or data access change.

9. Things you must not do

Don't use Say & Sway to:

• break the law
• infringe anyone's rights
• impersonate a person or business
• mislead people
• create spam
• create hateful, violent, sexual or otherwise harmful content
• create deepfakes of real people without their consent

Also don't:

• try to hack, overload, copy or reverse-engineer the service
• collect other users' data
• get around security or limits

10. Our intellectual property

• What we own: the Say & Sway app, design, styles, templates, written guidance and brand belong to us or our licensors.
• Your videos: you may use the videos you export, including any of our styles or templates in them, to market your own brand, with no extra fee.
• Copying: you may not copy or resell our styles, templates or software on their own.

11. Service providers

We rely on trusted providers, for example for hosting, AI processing, speech-to-text, video rendering, research data, email and payments. They're listed in our Privacy Policy. We can't control their availability, but we'll do our best to keep Say & Sway running smoothly.

12. Availability and changes

• Availability: we aim for Say & Sway to be available and reliable, but we can't promise it will never be interrupted or error-free.
• Maintenance: we may need to do maintenance, sometimes without notice.

13. Suspension and closing accounts

• Closing your account: you can close it anytime in Settings → "Delete my account and videos".
• Suspension: we may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it.
• Downloading your work: where possible, we'll give you notice and at least 30 days to download your work, unless it's not legally or reasonably possible.

14. Our responsibility to you

• Your consumer rights: nothing in these terms excludes rights you have under consumer law that can't be excluded. For example, the guarantees under the Australian Consumer Law.
• Limits on our liability: to the extent the law allows,
  • the service is provided "as is", and
  • we're not responsible for indirect or consequential losses, such as lost profits, lost data you didn't back up, or the results of your posts.
• Total cap: our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

15. Your responsibility to us

If you use Say & Sway for business and your content, or how you use the service, leads to a claim against us, you agree to cover our reasonable losses. This applies to the extent the law allows.

16. Privacy

How we handle personal information is explained in our Privacy Policy.

17. Changes to these terms

We may update these terms. If a change is important, we'll tell you by email or in the app at least 14 days before it applies. If you keep using Say & Sway after that, you accept the new terms.

18. Governing law

These terms are governed by the laws of New South Wales, Australia. If you're a consumer, you also keep any protections from the laws of the place where you live.

19. Contact

Marta Teresa Pin (operator of Say & Sway), 3/72 Curlewis Street, Bondi Beach NSW 2026, Australia hello@sayandsway.com